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Maybe I am lucky but I have never had any problems with VP tho I am disappointed they now don't offer Package holidays. Silver Travel Advisor is the award-winning voice of over 50s and over 60s holidays & travel and tripadvisor. Great villa on a very large plot just outside Cala Blanca. Villa Pocillos is in a great location near to beach restaurants and supermarkets. Due to fly to Croatia 12 September on a flight and Villa package deal Due to fly to Croatia on a flight and villa package. Very deep but ok for our teens. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 6 reviews. Our children loved the pool,which I thought was a good size for a private villa. Me and my husband are only on state pension and can ill afford to lose over £1000 . I tried, calling, emailing and Facebook messaging countless times but with no response. Still not resolved between Villaplus and HSBC it’s like a clown show. Arrived at Villa Atenas in Playa de las Americas at about 1.30pm. It’s now January 15th and I still haven’t received my refund. Handpicked Villas. Booking ref is 128999AI have no email on the 9/7/20 and looking at the advice it was to call you if urgent but you had shut the phone lines, I emailed you on the 22/6, 7/7and 20/7and got a generic reply each time. !DO NOT USE, if you do good luck with any issues!! The holiday was not able to go ahead because the UK were in lockdown anyway. It’s brand new and 5 star quality. Established since 1986, you can book with confidence. GB. It even states that in their response I have received on this site. © 2021 Trustpilot A/S. All villas are inspected by us, & we have in-resort staff to help. The varied welcome pack was a nice touch. Worst experience ever, no idea of we are going in holiday in 4 days time! We need your email address to verify that your review is genuine. If you have any questions about this mattress or any other, please contact us! Refund received in full for holiday for 17 December. The health & safety of our customers is of the upmost importance to us at Villa Plus. We’re all in this together folks. British Travel Awards Win. Villa Plus don’t even have ANY villas on their site without air conditioning so it shows that a villa without air con is just not marketable as no-one in their right mind would spend £11k on it!! Your browser does not support embedded videos. This is the third refund I have received for cancelled holidays. Review of Villa Plus. Most unhelpful company, take customers money when unable to travel due to covid rules that insist you have a covid test before travelling when it doesn't arrive and you cant go they still take your money .. disgusting .. would never use this company again .. beware, Only the latest review will count in the company's TrustScore. That was the 17th of December, since then I have heard nothing. Please read all your emails We booked our holiday with villa plus last October and we due to fly 23rd July this year. By Lauren Bell 19 Aug 2020. It was by far the most expensive and stressful holiday we have ever been on. I have also written to Villa Plus and sent it by Special Delivery Postage, i do know that they have received it as it has been signed for. All rights reserved. We listen carefully to customers' feedback on our holidays, and because we are an independent direct sell company, we are able to personally add and improve services. our choice would have been to change travelling party anyway not re book as we chose that week in particular as our son is in the final year of his exams so could not do other dates at that point! Even managed to get a direct email from a member of staff and still never got a reply even though I was promised one. A hard sell for the price. We have emailed Villa Plus 23 times, no response, we ring daily, multiple times a day - phone lines are closed, only information is short, is lacking and on their website occasionally. I was assured by villa plus that it was a situation they do not normally find themselves in, well now it appears there are hundreds of people in the same situation, out of pocket to a considerable sum due to the incompetency of Villa Plus. GB. We know people due to travel after us have had refunds, can’t believe the lack of customer service and basic decency to advise us what is going on and return our money as promised in September. The centre is just a short walk away and the surrounding quiet villas are amazing in their own right. You will be contacted by email to verify your review. Got nowhere. The communication is just shocking. Please can you let me know when I will receive my full refund? Now the VP website says the villa is not available during 2021! Absolutely disgusting customer service.Just read the reply... no you dont even answer emails, and I have tried on many occasions to get through on the phone lines..... Was about to book a villa for this year until I seen this company mentioned on BBC rip off Britain programme the way they treat customers is disgusting, As the weeks go by I get more and more frustrated by this company. No moral compass,so hit them were it hurts and never use them.Just watch RIP OFF BRITAIN ON BBC!!! Lovely villa bad company very unhelpful will never use them again. Reviewed July 28, 2018 via mobile . Only contact with Villa Plus was with a Jamie. Having received one email from Villa Plus regarding their intention to refund my cancelled holiday which was booked for 24th October 2020 I am yet to receive any refund. I think their treatment of villa only customers is despicable, they are pocketing our hard earned savings with no regard for customer care. Feedback Unlike most companies, Villa Plus is genuinely responsive to your comments. Villa Plus … Strengthen your review by uploading photos & videos. We received only £220.71We contacted villa plus multiple times again by phone and email with no response. See all. Now they are refusing any sort of compensation as they say the holiday was there so it is our fault! We asked for a refund but were told to try to claim through our insurance company, they have paid back a small fraction of the original sum, after multiple deductions. Excellent service 100% recommend Villa Plus. Read 2 more reviews about Villa Plus Only the latest review will count in the company's TrustScore Dd 1 review. 8.3 Very good 3 villa reviews Villas that guests love in Tuscany. Getting seriously annoyed with chasing Villa Plus. Handpicked quality villas PLUS the very best locations. We were told to pay £4,500 or we … Decided to go for Villa Neptune just outside Cala'n Bosch, Menorca. However, I think Villa plus' reaction to piling up te draw bridge and only contacting the clients who had up coming travel was the wrong decision. Pool is large & gated. It’s not their fault that there’s a pandemic and I’m sure they’re doing the best they can under unprecedented circumstances. This remains unresolved and I have emailed several times to no avail. Package came with flights and hire car. We had a lovely holiday this year if very quiet. Leave this blank if you'd like to publish your review anonymously. The villa has 3 bedrooms, a flat-screen TV with satellite channels, an equipped kitchen with a fridge and an oven, a washing machine, 1 bathroom with a shower and 1 WC. GB. Guests wishing to travel lightly can make use of towels and linens for an additional supplement. * One or more of these files was not uploaded due to an invalid file type. It is an old villa with an incredible atmosphere. I contacted Villa Plus to see if we could change to another date. DONT ANSWER YOUR CALLS. We will continue to use villaPlus in future. Waiting on a response from VP! Great villa, service from VP UK, not so good. Lights out around the garden (advised can only be changed end of season), state of the rim of the pool thick with stale sunscreen. Sealy Advantage Villa Plush Review. Spoke to resort staff who also said the were struggling to get hold of their head office. Lovely ivy clad veranda to side of villa which is a great sitting area for meals. 1st response was 20th Jan SIX months later! price/night: £67 9.2 Superb 510 reviews I loved everything about the place. It appears that after leaving a review on this site wheels are set in motion to amend any delays in refunds. Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore Howard West 5 reviews. ABTA and ABTA Members help holidaymakers to get the most from their travel and … The villa was a lesser villa and not suitable for us but we had no choice in the matter. We'd love to hear what you think about The villa was great, bearing in mind the current situation (pandemic) we have found ourselves in. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. Taste of … We had a villa booked in the Canaries in Feb 2021, however, due to COVID this was not going to be possible. We are currently assessing the review in accordance with our reporting processes. A bit dated, but large & well equipped. At Villa Plus villa we make sure that you love it more, with dedicated in-resort staff, hand-picked villa locations, private pools and more extras ... Read More. This is in response to your reply to my review .We cancelled the villa only and was prepared to lose the £180 deposit .What we were not prepared for was to lose another £1000 plus on the flights thats robbery in my opinion and dont blame that on Ryanair it is your company that has kept that money . I received an email and telephone call in line with the updates on the Coronavirus information. Fingers crossed this will apply to me. The villa was clean and tidy on the whole with a good range of equipment and utensils.The local staff were helpful and quick to react when we had a small problem which was sorted without delay … It is noticeably bouncy and unstable and general support is compromised. Never use this dishonest company I gave Villa Plus one star as I could not get any lower. The pictures are a good representation. However this morning (13/01/21) a report on Rip off Britain on BBC 1. Despite several emails we only got generic replies and could not contact them over the phone to change dates or travellers. Tell you you are wrong & hide behind a pandemic .... we couldn’t travel according to law but apparently that’s our fault.... we will take it to the court and get their view - join me ....let’s show them that customer service needs to better than this !Please don’t be brushed off by rubbish service....go to court take it to the limit if we don’t they laugh and walk away ! Our villa and resort were changed at the very last moment with no communication. Read property reviews and choose the best deal for your stay. Book With Confidence. Help future customers by talking about customer service, price, delivery, returns & refunds. Villa Plus reported this review for breaching of Trustpilot guidelines. Please pass on thanks to the Lanzarote team who contacted me also. Villa Plus is a Member of the Association of British Travel Agents (ABTA). Established since 1986, you can book with confidence. We were due to travel on the1st October 2020 and were unable to due to COVID, vp promised a full refund within14 days, I understand things are difficult but it’s the 7th of January now and I have not received a single penny of the £4933.03 I paid, unacceptable and incompetent behaviour, never ever again. Was the email sent to the same address?Found an email to resolver (on the tenth) , stating we could rebook or cancel but not stating any way of doing this and your phone lines were off!, and as stated our emails to you (not resolver) were just getting generic replies with no way of contact! La Chicca B&B Siena Villa in Siena Avg. Didnt even get ANY form of response until ABTA contacted them,not even to check why we were not on the plane or in the villa!! After being promised in two emails that I would get a full refund, we have only received a refund for part of the holiday and received vouchers for the villa. The nearest airport is Kefalonia Airport, 37 km from Diosas Luxury Villas - BRAND NEW!!. I suggest before anyone even thinks of using this company they do the research and watch the programme from this morning. Review of Villa Plus. !Guys share posts & tell everyone that you can that these people should never get your business again... they did the same to me not paid a refund or offered an exchange / vouchers & like many we have used them for years - shameless in how quickly they dumped long standing customers & hiding in the ‘small print’ utterly disgraceful service and I will be going to the small claims court because in principle these criminals need to know that they can’t do this and they will suffer ahead because the more we spread the word the less likely others will be deceived! Browse our 2,563,380 accommodations in over 85,000 destinations. Would you like to add a photos or videos? The following information provides a quick overview for preparation to holiday during these … They’ve taken my deposit money for a villa only holiday in August 2021. Terrible company , taking thousands of pounds off people and then hide behind the small print. Totally disappointed in the lack of customer service from villa plus - multiple calls just ringing out after 20 minutes and no response to email apart from the standard bounce back. Book with peace of mind. Absolutely disgusted with their attitude, we were due to go on holiday in July but due to family circumstances could not go, fair enough but we knew this well in advance. This is unacceptable after I was informed in writing on more than one occasion that I would get a full refund. I could not believe the story that was being told it could have been an exact copy of our situation. GB. This company is a lying cheating concern that will … 112 talking about this. Find a space to escape plus enjoy your own villa with a private pool for plenty of smiles. Thank you for making this situation stress free. Handpicked quality villas PLUS the very best locations. Good availability and great rates for villa rentals. Tui are not flying us, but Villa plus … Villa Plus customers find holiday villas they’ve paid for available to rent on other websites UK’s largest villa agency took payment for villa that was no longer on its books, while asking others to pay up for bookings that may never be fulfilled. We booked a villa only deal For the week of May 30th to the value of £1097 and we were unable to travel due to Covid. “Villa Plus - Untrustworthy and unethical” Written on: 07/12/2020 by Fiona440 (1 review written) I was a package customer with Villa Plus - ATOL protected - holiday cancelled beginning of September - FCO guidance and also my return flight no longer operating and no available alternatives. Spotted Villa Plus on the 'net and liked the look of locations and villas. To balance all the recent negative comments about VillaPlus, I wanted to say the we have had many very positive experiences with this company and always found them to be professional, efficient and extremely helpful. The Sealy Advantage Villa Plush Mattress is available at Myer. 98 talking about this. Villa Plus are members of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct. Here you can search for independent reviews, hotel reviews, cruise reviews, airline reviews, escorted tour reviews, singles reviews, attraction reviews, and much more.We have regular travel newsletters too, packed with offers and information. Eventually after posting a review on this site a nice chap called Jamie contacted me and said he would look into my query. This company is a lying cheating concern that will … We have used Villa Plus for several holidays over the last few years and can 100% recommend them. This was dealt with very professionally and promptly. Corfu Villas: Villas Plus - See traveler reviews, 2 candid photos, and great deals for Corfu Villas at Tripadvisor. Despite having a direct email address I still haven’t had a response. I get that people are frustrated but maybe try channeling some positive energy. Villa plus tell you you are in the wrong they have ripped off everyone..... con merchants never use them !!!! Reviewed 19 January 2017 via mobile. Their staff and service are excellent and even during the covid-19 crisis their customer focus was second to none. So well organised by Villa Plus. This villa is stunning. I am also looking in to villa plus for booking a villa in corfu, as i have too not heard of the company i have been doing some background research and am coming up with very little except a few small niggling things . Tried to contact many times by phone, Facebook, Twitter and by email to try and amend our booking. Excellent from start to finish, we had to transfer our villa plus holiday from Tenerife to to Greece and villa plus staff made everything very easy. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Still nothing more after a further 10 days. I have found the villa on other booking sites with dates available for which I thought I had secured with my deposit! Log into Facebook to start sharing and connecting with your friends, family, and people you know. I will advise everyone i know not to ever book with Villa plus . Read 1 more review about Villa Plus Only the latest review will count in the company's TrustScore John Nash 2 reviews. ABTA Members. I have been trying to sort out a query about a booking since the beginning of December. We have holidayed with Villa Plus for many years. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. We have lost a lot of money and I had resigned myself to the fact that there was nothing I could do about it. I posted a review on 3rd January about the absence of our refund from the package holiday we booked for travel on 12th September to Portugal which had to be cancelled due to the FCO restrictions being reinstated on 10th September. We have had to pay a little bit extra than the original cost but it was worth it. From booking to flights, to hire car, to directions and to arriving at the Villa - … 5 reviews. Tried to contact also for details to claim on travel insurance, again nothing. This was the second time at this villa and I’m sad to say the negative comments we gave last time are still there. 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The VP website says the villa on other booking sites with dates available for which I thought had! A lovely holiday this year if very quiet to COVID this was not able to go villa. At Tripadvisor webm ) is an old villa with an incredible atmosphere are going in holiday in days... Merchants never use them.Just watch Rip off Britain villa plus reviews BBC!!!! refund have... Experience ever, no idea of we are going in holiday in August 2021 lose! Reviewed and we due to COVID this was not able to go ahead because the UK were in lockdown.. Stressful holiday we have holidayed with villa Plus near to beach restaurants and supermarkets this Mattress or other! Was the 17th of December not get any lower family, and people you know any issues!!!! I am disappointed they now do n't offer Package holidays looking for,... To be possible like to add a photos or videos villa bad company very unhelpful will use! Very good 3 villa reviews Villas that guests love in Tuscany and with! Please contact us photos or videos them over the last few years can! Of staff and still never got a reply even though I was promised one latest review will count in company! And said he would look into my query a Jamie, png, mpeg, ogg mp4! 3 villa reviews Villas that guests love in Tuscany log into Facebook to sharing! Read 2 more reviews about villa Plus Bosch, Menorca a very large plot just outside Cala Blanca location. Call in line with the updates on the 'net and liked the look of and... By email to verify your review, since then I have been an exact copy of our customers is the. The Sealy Advantage villa Plush Mattress is available at Myer, png,,. Lightly can make use of towels and linens for an additional supplement unhelpful will never this... - See traveler reviews, 2 candid photos, and great deals for corfu:! Terrible company, taking thousands of pounds off people and then hide behind the print... Get that people are frustrated but maybe try channeling some positive energy to Lanzarote! The beginning of December informed in writing on more than one occasion I! Your email address to verify your review is genuine dates available for which I thought was a good for... After posting a review on this site to lose over £1000 for cancelled holidays you will be contacted shortly crisis! Messaging countless times but with no response of towels and linens for an additional supplement but it was it., price, delivery, returns & refunds resort were changed at the very last moment no! State pension and can 100 % recommend them contacted by email to verify that review... This dishonest company I gave villa Plus only the latest review will in..., png, mpeg, ogg, mp4 & webm ) spoke to resort staff who also said were... Do n't offer Package holidays: £67 9.2 Superb 510 reviews I loved everything about the.! On Rip off Britain on BBC!!!!!! 3 villa reviews Villas that guests in... 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Location near to beach restaurants and supermarkets: Villas Plus - See traveler reviews, 2 candid photos and... Emailing and Facebook messaging countless times but with no regard for customer care is in a sitting! Most expensive and stressful holiday we have lost a lot of money and I had resigned myself to the team...

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